R&D Operating Model — Assess team cognitive load each quarter during pre-planning
Rate each factor from 1 (Low) to 5 (Critical). These reflect the inherent difficulty of what the team works on.
| Factor | Rating | Notes / Evidence |
|---|---|---|
| Domain Complexity How complex is the business domain? |
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| Number of Services/Systems Owned How many distinct services does the team maintain? |
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| Tech Stack Diversity How many languages, frameworks, or platforms? |
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| Legacy Code Burden How much legacy or undocumented code does the team maintain? |
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| Data Complexity Schema complexity, data pipelines, migration challenges |
These are things that make the work harder but don't add value. Minimize these.
| Factor | Rating | Notes / Evidence |
|---|---|---|
| Cross-Team Dependencies How often is the team blocked by other teams? |
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| Meeting Overhead How much time is spent in meetings vs. focused work? |
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| Tooling & CI/CD Friction Are builds slow? Is the dev environment painful? |
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| Unclear Requirements How often does the team get ambiguous or changing requirements? |
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| Context Switching How often are engineers pulled off planned work? |
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| On-Call / Support Burden How much time is spent on support rotation and incidents? |
This is the "good" cognitive load — learning, growth, and improvement. Rate how much space the team has for this.
| Factor | Rating | Notes / Evidence |
|---|---|---|
| Time for Learning & Growth Does the team have time for skill-building, training, experimentation? |
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| Knowledge Sharing Does the team actively share knowledge and cross-train? |
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| Innovation Opportunity Can the team propose and work on improvements? |
| Priority | Action | Owner | Target Date |
|---|---|---|---|